Recruitment Of Hotel guest relation officer At Grand Bezer Nigeria Limited, Abuja.

Grand Bezer Nigeria Limited is a hospitality and tourism consultancy and management services company based in Jabi, Abuja, Nigeria. 

The company is registered in Nigeria with the Corporate Affairs Commission Reg NO. 1150769.

We are recruiting to fill the position below:

Job Title: Hotel guest relation officer 

Location : Abuja (FCT)

Employment Type: Full-time

Responsibilities

Provide upscale guest service experiences for clients throughout their stay

Ensure clients are properly greeted upon their arrival

Monitor daily bookings and ensure assigned rooms are prepared prior to check-in

Coordinate luggage collection and storage

Oversee check-in and check-out procedures, including reservations and financial transactions

Promptly address guests’ requests, like in-room dining

Actively listen to and resolve complaints

Ensure special guests, like disabled people, elderly, children and VIPs, receive personalized services

Coordinate and manage communication between guests and staff and follow up to ensure we resolve customer concerns

Inform clients of our hotel services, including breakfast and dining options

Promote all hotel amenities, conveniences and programs offered

Manage guest relations team (including Receptionists and Concierges) to ensure we comply with all standards and operating procedures

Appraise team’s performance and produce regular reports

Liaise with Housekeepers and Wait Staff to provide an overall comfortable guest experience

Examine daily duties, assign tasks and check on progress

Analyze customer feedback from hotel guestbook and online reviews and suggest ways to improve ratings

Recommend local tourist spots, including places to dine, shop and sight-see

Establish friendly relationships with regular hotel clients

Requirements and Skills

Proven work experience as a Guest Relations Manager, Hotel Manager or similar role

Understanding of all hotel management best practices and relevant laws

Hands-on experience with Hotel Management software (PMS)

Proficiency in English; knowledge of other languages is a plus

Customer service drive with outstanding communication and active listening skills

Excellent problem-solving and multitasking skills

Leadership skills along with the ability to motivate a team into high performance

Ability to work flexible hours

Strong sense of responsibility and a professional presentation

B.Sc Degree in Hospitality Management, Tourism, Business Administration or relevant field

Application Closing Date

Not Specified.

How to Apply

Interested and qualified candidates should send their CV in PDF to: hr@grandbezerng.com using the Job Title as the subject of the email.