Recruitment Of Lead, Customer Care At Alister Greene, Abuja

Alister Greene is a professional consulting firm with expertise in providing People-Process Management solutions to Large, Small and Medium Scale Enterprises. Our People-Process solutions cover the very needs of start-ups and growing organizations. We work with organizations to overcome their organization specific people and process challenges; designing and implementing the most effective and efficient interventions for smooth transitioning from

entrepreneurship to a professionally managed firm.

We are recruiting to fill the position below:

Job Title: Lead, Customer Care

Location: Abuja

Employment Type: Full-time

Duties & Responsibilities

Supervise a team of customer care officers to ensure excellent customer service is provided to digital banking clients.

Provide support and guidance to team members in resolving complex issues and handling customer complaints.

Develop and implement customer care policies, procedures, and standards to improve customer satisfaction and retention.

Monitor customer feedback and analyze data to identify trends, issues, and opportunities for improvement.

Collaborate with other departments, such as IT, marketing, or sales, to ensure seamless customer experience across all channels and touchpoints.

Lead training and development programs for customer care officers to enhance their skills and knowledge.

Manage customer care budgets, resources, and staffing levels to ensure operational efficiency and effectiveness.

Provide regular reports and updates to senior management on customer care performance, metrics, and initiatives.

Qualifications & Experience

Minimum academic qualification of B.Sc or HND in English Language, Mass Communication or any other related field.

A minimum of 4 years of experience as a Lead, Customer Care in a Fintech organization, general operations or project management role.

Ability to manage a team and ensure that subordinates provide customers with appropriate information and services

Ability to initiate steps to resolve issues/problems affecting customer service timeously.

Comfortable in a fast-paced, demanding and analytical fintech environment.

Proven track record in sales, customer acquisition/retention, with a demonstrated ability to increase network expansion/volumes.

Creative communicator with an ability to work across multiple communications channels with experience of influencing others to drive results.

Advanced skills in MS office tools (e.g. Excel, Word ad Powerpoint).

Good knowledge of the CRM Software.

Salary

N200,000 - N300,000 monthly

Application Closing Date

31st May, 2023.

Method of Application

Interested and qualified candidates should send their CV to: greenecareers@gmail.com using the Job Title as the subject of the mail.