Recruitment Of Revenue Assurance Specialist At Phillips Outsourcing, Lagos

Title: Revenue Assurance Specialist

Location: Lagos

Responsibilities

Debt Recovery:

Debt reminder letters sent out on a regular basis, and email and phone contact when necessary.

Ensure all correspondence logged in Debt Management system.

The debtor accounts and workload is prioritized for the upcoming month.

Proactive contact with debtors by using the most appropriate follow-up activity e.g. phone, letter, email, text, Constant Visitation.

Phone calls:

During a phone call the demand for payment is friendly, and polite but assertive. The debtor’s ability to pay their debt is evaluated by analyzing the financial situation, as well as other important information is picked out. This information will be used to encourage payment in full, or as necessary negotiate an appropriate payment arrangement that the debtor can afford.

Schedule other times to contact the debtor again until final payment is made.

Ensure revenue is promptly received on due dates.

Ensure disputes or differences of opinion (e.g. debtor may dispute debt balance and so on) are done effectively.

Each account is periodically monitored to ensure that all commitments are being met by the debtors.

Reaching Individual Activity and Result Targets: Expected to meet and exceed the assigned Activity and Result targets.

Billing and Revenue:

Oversee Raising invoice for clients.

Ensure timely distribution of invoice to clients.

Ensure all revenue are promptly received from clients on due dates.

Prepare and maintain method and procedure documentation associated with revenue assurance.

Foster consistent positive client satisfaction by maintaining open channels of communication.

Provide extensive reporting to interested internal customers (i.e. Finance, Sales, etc.).

Resolve issues promptly to ensure the timeliness, accuracy and completeness of customer bills and revenue recognition

Carry out constant reminders to debtors via email, telephone, and constant visitation.

Issue invoices to customers

Issue monthly customer statements

Update customer files with issued invoices

Dealing with all billing-related queries from internal and external clients.

Prepare a monthly report for both revenue received and outstanding

Adhere to SLAs as defined for providing periodic data and receiving periodic data as signed off with relevant stakeholders

Verification of Monthly/summary billing reports

Resolve any invoicing-related discrepancies with Service Delivery/Sales team

Work closely with the Accounts Receivable team to maintain and reconcile invoice/revenue reconciliations.

Treasury Management:

Ensure Receive payment by cash, check, credit cards, or automatic debits are correctly accounted for.

Ensure Issued receipts, or change due to customers are adequate on a daily basis.

Ensure all Log in revenue activity on a daily basis in the cash register/ Compute and record totals of transactions.

Count money in cash drawers at the beginning of shifts to ensure that amounts are correct and adequate for deposit.

Put in place measures that ensure the Calculation of total payments received during a time period, and reconcile this with total sales deposited accordingly.

Process product returns and exchanges and escalate to the Finance unit - HQ.

Stock shelves, and mark prices on shelves and items.

Providing training and assistance to newly joined cashiers.