Recruitment Of ISP Officer At Vovida Communications Limited, Ikeja, Lagos

Vovida Communications Limited is a Pan-African Telecommunications Company founded with a mission for enhancing the quality of life by providing competitively state of the art ICT/Telecommunications services.

We are recruiting to fill the position below:

Job Title: ISP Officer

Location: Ikeja, Lagos

Employment Type: Full-time

Responsibilities

-Troubleshoot system and network problems, diagnose and solve hardware or software system faults.

-Install, configure, and maintain internet connection, network cabling, and other related equipment, and devices, additions or upgrades of hardware/software and configuring of wireless access point, router with wireless and related equipment.

-Follow standard procedures for proper escalation of unresolved issues to the appropriate teams.

-Document technical knowledge in the form of notes and manuals.

-Track and properly log al network system issues through to resolution, within agreed time limits

-Implement network security and provide technical support, anti-virus updates, manage host security and other related PCs.

-Visit customer site to install/configure modem/device & solve other related internet issues, follow up with clients to ensure their networks are fully functional after troubleshooting.

-Come up with customers’ site survey and draw diagram, included laying cable.

-Recommend, design, install, test and deliver service improvements.

-Prioritize and manage many open cases at one time.

-Prepare accurate and timely reports.

Requirements

Minimum of CCNA Certification or equivalent experience.

Certification in Microsoft, Linux, or Cisco is advantageous.

3 - 5 years experience in the telecom or similar job specification

Good and working understanding of Radio, Tx and Core LTE network

Competencies:

Knowledge of TCP/IP, WAN, LAN, ADSL, DNS Networking, Cisco Router, and Switch are an advantage

Customer Support Experience.

Experience with remote desktop applications and help desk software.

Communication skills.

Creatively solve problems.

Analytical skills.

Results Driven.

Ability to multitask.

Problem-solving.

Customer handling and inter-personal skills.

Strong planning, organising and prioritising abilities.

Ability to cope with change and adapt quickly.

Application Closing Date

24th March, 2023.

Method of Application

Interested and qualified candidates should send their CV to: reenaresources@gmail.com using "ISP Officer - Lagos" as the subject of the mail.