Job Title: Customer Experience Officer
Location: Ikeja, Lagos
Job Summary
A Customer Experience Officer performs informational and service-related duties on behalf of the hospital, the Customer Experience Officer ‘s responsibilities include answering phones calls, resolving patient queries regarding medical care and direct patients to the proper resources for further assistance with their issues.
Key Responsibilities
-Providing help and advice to customers using the organization’s products or services.
-Communicating promptly, courteously with customers by telephone, email, letter and face to face.
-Investigating and solving customers' problems, which may be complex or long-standing problems that have been passed on by other units.
-Conduct customer experience surveys.
-Producing written information for customers, often involving use of computer packages/software.
-Preparation for monthly report.
-Coordinating feedback or complaints procedures for customers using the Patient Satisfaction survey.
-Improving customer service procedures, policies and standards for the organization.
-Meeting with other managers to discuss possible improvements to customer service;
-Learning about the organization’s products or services and keeping up to date with changes;
-Provide pricing and service delivery information
Skills and Competencies
Expert-level written and verbal communication skills.
Attention to Detail.
Ability to work with minimal supervision
Ability to work under pressure
Empathy
Accurate
Quick to learn
Qualification
Bachelor’s Degree in any Social sciences or Humanities.
Prior experience in the healthcare sector is an added advantage.
Computer-Savvy Skills:
Must be an intermediate level user of Microsoft office suite {Word, Excel and PowerPoint}
Application Closing Date
15th March, 2023.
Method of Application
Interested and qualified candidates should send their CV to: careers@eyefoundationhospital.com using the Job Title as the subject of the mail.
Recruitment Of Customer Experience Officer At Eye Foundation Hospital, Ikeja, Lagos
Reviewed by Felicia Osaji
on
3/11/2023 02:06:00 PM
Rating:
No comments: