Recruitment Of Customer Care Representative At alvay Services Consulting Limited, Yaba, Lagos

alvay Services Consulting Limited is a Human Resources Consulting company that helps companies recruit quality and passionate staff.

We are recruiting to fill the position below:

Job Title: Customer Care Representative

Location: Yaba, Lagos

Employment Type: Full-time

Responsibilities

Manage large amounts of incoming phone calls

Build sustainable relationships and trust with customer accounts through open and interactive communication

Provide accurate, valid and complete information by using the right methods/tools

Meet personal/customer service team targets and call handling quotas

Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution

Keep records of customer interactions, process customer accounts and file documents

Follow communication procedures, guidelines and policies

Take the extra mile to engage customers.

Requirements and Skills

Minimum of HND

Proven customer support experience or experience as a Client Service representative in a bank or any financial institution.

Track record of overachieving quota

Strong phone contact handling skills and active listening

Ability to practice Customer orientation and adapt/respond to different types of characters

Excellent communication and presentation skills

Ability to multi-task, prioritize, and manage time effectively

Proximity to Alagomeji, Yaba.

Salary

N76,000 monthly.

Application Closing Date

10th June, 2023.

Method of Application

Interested and qualified candidates should send their CV to: Hrsalvayservice@gmail.com using the Job Title as the subject of the email.