Recruitment Of Business Development & Customer Service Officer At 247 Food Limited, Lagos

247 Food Limited is the largest Food and Grocery online market place that offers both Wholesale and Retail Services across a wide range of Food and Groceries products with delivery mandate of range between same day and maximum of 48 hours.

We are recruiting to fill the position below:

Job Title: Business Development & Customer Service Officer

Location: Lagos

Employment Type: Full-time

Job Description

We are looking for a dynamic Individual who is willing and ready to help deliver a happy customer experience and support our sales team in understanding how to prioritize customer preferences in the company’s marketing strategy.

He or she would be responsible for customer management and generate sales through customer engagement

Also, we require a calm personality, with the ability to stay calm under immense pressure.

Responsibilities

Assist in developing, presenting, and implementing policies and procedures to make sure company customers have a satisfactory experience when using its services

Help to develop new markets along locations, and customer demography.

Interface with existing customer database to see how to improve customer experience and sales

Reach out to customers through technology or in person, communicating to them about the company’s services, and finding out about new services they want the company to offer

Train new staff on customer service techniques and skills

Receive and responding to customer service inquiries

Promote company’s product and services

Identify needs/wants of customers

Make available product brochures and regular communications to customers

Update details for personal and business clients, such as name and address details

Provide pricing and delivery information to customers

Educate customers on deals and promotions the company is offering

Attend to enquiries and resolve complaints through phone, email, or social media

Reach out to customers via phone call

Assist with placement of orders, refunds, or necessary exchanges

Provide advice on company information

Ensure record of payment information and other pertinent information such as addresses and phone numbers are properly kept

Utilize computer technology to handle high call volumes

Regularly compile reports and submit to the management on overall customer enquiries & general sales.

Implement changes in renewals or company policies on customer service, marketing and sales.

Requirements

Minimum of HND / B.Sc

5+ years of sales or customer service experience.

Excellent customer service and sales skills.

Strong verbal and written communicator.

Excellent phone and presentation skills.

Proficiency in Microsoft Office, CRM, and sales software programs.

Good negotiation, sales closing and problem-solving skills.

Salary

N100,000 - N150,000 / month.

Application Closing Date

24th March, 2023.

Method of Application

Interested and qualified candidates should send their CV and Application to: gktbusiness@gmail.com using the Job Title as the subject of the mail.