Recruitment Of Front Desk / Guest Service Agent At 234 Hospitality –Ajah, Lagos

234 Hospitality – Our client, a 9 Keys Boutique Hotel in Sangotedo, is recruiting to fill the position below:

Job Position: Front Desk / Guest Service Agent

Location: Ajah, Lagos

Details

Our client is looking to fill the position of Front Desk / Guest Service Agent.

The ideal candidate will have experience in guest service relations, customer service and must be well spoken.

Responsibilities 

Perform all check-in and check-out tasks

Manage online and phone reservations

Inform customers about payment methods

Register guests collecting necessary information (like contact details and exact dates of their stay)

Welcome guests upon their arrival and assign rooms

Provide information about our hotel, available rooms, rates and amenities

Respond to clients’ complaints in a timely and professional manner

Liaise with our housekeeping staff to ensure all rooms are clean, tidy and fully-furnished to accommodate guests’ needs

Confirm group reservations and arrange personalized services for VIP customers and event attendees, like wedding guests

Upsell additional facilities and services, when appropriate

Maintain updated records of bookings and payments.

Skills & Education

Minimum OND, HND or NCE qualification

Interpersonal communication

Problem solving skills

Customer service

MS package.

Experience:

Minimum of 2 years experience

Must be available to start immediately.

Remuneration

₦45,000 Monthly.

Application Deadline

11th December, 2022.

Method of Application

Interested and qualified candidates should send their CV to: jayelah45@gmail.com using the Job Position as the subject of the mail.