Recruitment Of Customer Support Officer In A Reputable Firm In Abeokuta, Ogun

Customer Support Officer

Location: Abeokuta, Ogun

Salary: N80,000 - N150,000 / month.

Employment Type: Full-time

Job Description:

•Our client requires a sharp and effective customer support officer to manage its customer communications and relationships.

•As a customer support officer, you will ensure that the needs of customers are being satisfied.

•Your aim is to provide excellent customer service. You must be knowledgeable about the products and able to adequately guide the customer at all times.

•You are to make customers feel welcome and assist them to find the products that most satisfy their needs

Requirements / Skills:

•BSc in any discipline. Marketing and Comms or human relations is an advantage

•1-3 or more years experience in Fashion Brand or Related Company

•Effective use of CRM tools and other relevant software is an added advantage

•Communication skills that allow you to inform, help customers clearly and to liaise effectively with other professionals

•Listening skills, to understand exactly what customers require 

•Confidence, patience, politeness, tact and diplomacy, when dealing with difficult situations

•Creative thinking, to be able to come up with new ideas to improve customer service standards

•Good personal presentation, especially when working with customers face to face

•A commitment to improve your own customer service skills on an ongoing basis

•Good networking, prospecting and closing skills High level of professionalism.

Deadline: 6th January, 2023.

Apply > https://docs.google.com/forms/d/e/1FAIpQLSdAIGymhD0RYpz7e3Dvk-0P1Qo7fFZAp81-1ylbTqL5KMm2CQ/viewform