Recruitment Of Customer Support Manager In A Reputable Firm, Ikeja, Lagos

Job Title: Customer Support Manager

Location: Ikeja, Lagos

Job Responsibilities

Delivering a comprehensive service to enquiring customers.

Possibly delegating certain customer enquiries to specific teams.

Managing a large number of incoming calls and emails.

Managing customers’ accounts.

Keeping a record of customer interaction and details of actions taken.

Communicating with internal teams to discuss sales targets.

Generating sales leads, building sustainable relationships where necessary.

Reporting back on results.

Supervising day-to-day operations in the customer service department.

Responding to customer service issues in a timely manner.

Creating effective customer service procedures, policies, and standards.

Developing customer satisfaction goals and coordinating with the team to meet them on a steady basis.

Implementing an effective customer loyalty program.

Job Requirements

Candidates should possess a Bachelor's Degree qualification.

5 - 7 years work experience.

Application Closing Date

24th November, 2022.

Method of Application

Interested and qualified candidates should send their CV to: hr@grip.ng using the Job Title as the subject of the mail.