Recruitment Of Customer Service Officer At GTI Microfinance Limited, Marina, Lagos



GTI Microfinance Limited was incorporated in August 2007 as a limited liability company and started its operations in 2008 at No. 127 Obafemi Awolowo Road, Ikeja. In October 2013, it was licensed as a State Wide Microfinance Bank and moved its Head Office to No. 4 Tinubu Street, Central Business District, Marina Lagos. Other branches are located at Mushin, Abattoir in Agege, Surulere and Arena.

Title: Customer Service Officer

Location: Marina, Lagos

Employment Type: Full-time

Responsibilities

-Prompt handling of customers’ enquiries on accounts and other requests.

-Timely and controlled processing of cash, funds transfer and account opening requests and in line with policies and agreed Turn-Around-Time (TAT).

-Prompt handling of customers’ account maintenance requests and in line with policy.

-Prompt processing of clearing cheques through the Correspondent Banks.

-Ensure customers’ transactions are processed in line with accounts’ mandates (including signature verification).

-Confirmation of withdrawal instructions or instruments and ensuring customers’ accounts are sufficiently funded before posting.

-Proper tracking, recording and timely processing of cash collections by Loan Officers across the bank.

-Timely application of inflows from correspondent banks’ accounts to customers’ accounts.

-Drive customers adoption towards direct payment into their accounts with GTI Microfinance Bank.

-Ensure first level transaction call-over on daily transactions to promptly address identified gaps.

-Prompt and effective reconciliation at end-of-day and sign-off on transaction registers.

-Reconciliation of physical cash balances to system positions.

-Ensure cash holding in till/premises is within the approved insured limit.

-Participation in testing of banking application and other automated platforms as they concern Operations.

-Perform other function as may be assigned by the Head of Operations.

-Prompt handling of customers’ enquiries on accounts and other requests.

Requirements

Candidates should possess a Bachelor’s Degree with 1 – 3 years relevant work experience.

Deadline: Not Specified.

How to Apply: Interested and qualified candidates should send their CV to: employmentinn@gmail.com using the Job Title as the subject of the mail.