Recruitment Of Technical Customer Support Executive At VDT Communications, Lagos

VDT Communications operates one of the most advanced and reliable communication networks in the country with a broad product suite backed by trustworthy, dependable customer service.

Title: Technical Customer Support Executive

Location: Lagos

Responsibilities

-Proficient with the use of Service Desk tools i.e Monitoring, Reporting, Analysis etc to ensure continuous Customer satisfaction.

-Optimal use of all Service Management Communication channels to adequately inform newand existing customers to sustain Customer Relationship.

-Ensure clear communication both in verbal and written with all customers on the network

-Preparation and Evaluation of utilization graphs for further decision making

-Management of the Customer database with regular update on Contact details , Number of links etc

-Weekly checkup on customers based on a schedule through Courtesy visits/calls and also sending them mails where applicable

Requirements

-Candidates should possess a B.Sc / HND qualification with - 3 – 7 years of work experience.

-A professional qualification in ITIL and other relevant Service Management certifications

-Knowledge of Service Management Standards and Regulations as well as Global Best Practices (ISO 20000, IS0 9001).

-Adequate technical disposition to guarantee thorough knowledge of services and service delivery platforms.

-Ability to conduct unbiased evaluations of internal and supplier performance.

Deadline: 21st October, 2022.

How to Apply: Interested and qualified candidates should send their CV to: hr@vdtcomms.com using the Job Title as the subject of the mail.