Recruitment Of Retail Sales Executive At Finebrothers, Enugu

Job Title: Retail Sales Executive

Location: Enugu

Employment Type: Full-time

Job Summary

The primary obligation of the sales representative is to provide excellent customer service, identify customers’ needs, make sales, answer questions about our products and services, recommend solutions and assist the branch supervisor in his or her role in his or her absence.

Responsibilities

Greet, direct and assist customers as they shop for products

Maintain good customer relations and data through sound product and services knowledge. Provide accurate information (e.g. product features, pricing and after-sales services)

Assist customers in finding/ locating desired products and accessories in stock and offering alternatives when necessary.

Monitor customer’s preferences in line with the prevailing market trend.

Demonstrate product use and operation to the customers.

Provide information about warranties, specifications, care and maintenance of products;

Maintain fairness, integrity and honesty in dealing with the customer to promote a good corporate image for the company.

Ensure that products and accessories are well displayed and kept clean in a clean environment;

Maintain and safeguard all company’s products and assets in the Branch

and report any threat to them to the Branch supervisor.

Ensure that all transactions and their details -phone no, email, reasons for the transactions, etc are posted in the system data base.

Ensure that receipt is issued for all and every item purchased (no exception).

Recommend accessories/device enhancement for items purchased to customers.

Attend to customer's difficulty and issues in making payments;

Process refunds and sales return for customers.

Daily reconciliation of transactions and Stock.

Work closely with the branch Supervisor, to ensure steady supply of required stock/ item;

Maintain good and clean working environment which include proper arrangement of desk, stocks and accessories, etc.

Ensure that cash at hand do not exceed certain limit as specified or advised by the accounts department before depositing in the bank.

Maintain accounting procedures in posting all transactions as directed by the accounts department.

Report any mismanagement or misappropriation of company funds and monetary matters to the head of finance.

Transfer all faulty products to the appropriate department for onward return to the suppliers.

Ensure that all products and accessories are tested immediately after purchase before customer takes delivery.

Create and maintain a friendly working environment and relationship for all branch staff including manufacturer's representatives.

Keep record and current status of all customers’ items that were sent for warranty.

Work closely with customer care center to ensure that customer's product is given proper attention.

Conduct price and feature comparisons to facilitate purchasing

Ensure display stands are fully stocked

Coordinate with the branch supervisor to provide excellent customer service (especially during peak times)

Inform customers about discounts and special offers

Provide customer feedback to the branch supervisor

Stay up-to-date with new products/services

Meet weekly, monthly and quarterly sales target

Learn how products work and how to troubleshoot issues with customers

Assist other team members with transactions when necessary.

Any other assignment as may be given by the branch supervisor, MD or the management.

Requirements

Candidates should possess a Bachelor's Degree qualification with 1 - 3 years work experience.

Salary

N40,000 - N45,000 / month.

Application Closing Date

21st October, 2022.

Method of Application

Interested and qualified candidates should send their CV to: faithc@finebrothers.com.ng using the Job Title as the subject of the mail.