Recruitment Of Operation Supervisor At Le Treda - Mainland, Lagos

Le Treda - Our client, a fully-fledged hospitality management company is presently expanding and is recruiting to fill the position below:

Job Title: Operation Supervisor

Location: Mainland, Lagos

Employment Type: Full-time

Job Description & Responsibilities

The incumbent will primarily develop the brand awareness and manage the daily operation of the business.

Supervise all aspects of Operations - Laundry & Housekeeping, Front Desk, and Lounge and Bar.

Supervise the sales activities to ensure that agreed set targets are met.

Supervise front desk operations such as guest check-in and check-out, room inventory, and incoming phone calls in line with the Standard Operations Procedure (SOP) of the Company. .

To Supervise Housekeeping Operations such as cleaning of general area, room management, laundry Operations in line with the House-keeping SOP.

To supervise the lounge operations such as coordinate sales activities, ensure sales and stock movement are properly recorded in line with Management’s directive.

Inspect guest rooms after rooms have been turned around by Housekeepers to ensure that hotel protocols are being followed.

Inspect all other hotel areas for cleanliness and ensure that hotel protocols are being followed.

Ensure all appliances in guest rooms and general areas are in good condition at all times.

Promote 100% guest satisfaction throughout the property. Instill the 100% guest satisfaction objective to all staff.

Dealing with customer complaints and comments and ensuring that all guest related issues are resolved in a manner consistent with the company’s goals and objectives.

Meeting and greeting customers;

Provides other relief or back-up duties as needed at the hotel including front desk coverage, housekeeping, and other duties to ensure the optimum operation of the property.

Requirements

-Must have SSCE or Ordinary National Diploma in any discipline.

-Diploma in Hospitality Management is an added advantage.

-Must have a minimum of 3 years relevant experience.

-Must have knowledge of sales and marketing processes.

-Knowledge of inventory management Processes 

Environment / Industry knowledge

-Computer proficiency

-Business and commercial awareness

-Budgeting experience, accountancy skills and a general financial awareness

-Computer knowledge - Basic knowledge of computers and software including ability to use e- mail, word processing, and spreadsheet software.

-Must have excellent interpersonal and communication skills

-Strong customer service skills

-High level of organizational and planning ability

-Team working skills, including the ability to manage and lead a team.

-Ability to remain calm under pressure

-Adaptability and flexibility

-An efficient and organized approach with excellent

-Timekeeping skills

-Influencing and negotiation skills

-Administrative skills

-Attention to detail

-Problem-solving skills

-Ability to think on your feet and make quick decisions.

-Organizational skills - Ability to organize multiple projects;

Manage and prioritize multiple tasks and meet deadlines.

Salary

N60,000 - N80,000 Monthly.

Application Closing Date

2nd November, 2022.

Method of Application

Interested and qualified candidates should send their CV to: letreda@gmail.com using ''Operation Supervisor'' as the subject of the email.