Recruitment Of Male Administrative Staff At Pickmeup International Company, Asaba, Delta

Vacancy!!!

Job Position: Male Administrative Staff

Job Location: Asaba, Delta

Employment Type: Full-time

Pickmeup International Company - The transportation industry is antiquated and has remained relatively unchanged, with minimal use of technology, sub-par service levels, and no national brand.

Responsibilities

-Monitor the operation and general activities of customers and drivers

-Monitor driver's relationship with customers

-Identifying trends and rending optimum service to customers

-Assist in designing, reviewing, and updating processes, policies, and procedures in line with the organization's value proposition and communicate service standards to the operations so that quality customer satisfaction is achieved.

-Coach and train drivers to ensure proper understanding of the driver's and customers' application and other goals and policies of the organization required to optimize services

-Note customers’ complaints and points of improvement and ensure complaints are properly attended to, queries escalated appropriately, and ensure customers are informed of their state in the resolution process.

-Establish and maintain a professional friendly relationships with drivers

-Leverage multiple resources and knowledge bases to navigate complex problems and reach a full resolution.

-Provide thorough, proactive support using various platforms including email, chat, and phone support.

-Troubleshoot account issues, identify root causes, report on insights, and propose scalable solutions to improve service delivery and reliability.

-Create a template for customer satisfaction and loyalty

-Collaborate with relevant departments e.g. marketing in deploying promos and other activities.

-Provide feedback on customer patronage and perception of pickmeup brand and services for brand evaluation and development.

-Provide a weekly report for all activities and departments.

Requirements

Candidates should possess an OND / HND / Bachelor's Degree

Candidates with 1 - 3 year experience with a ride-hailing firm with IT knowledge.

Candidates must possess good computer and telecommunication skills.

Candidates must be innovative and creative.

Candidates must have the ability to work to achieve set targets and goals.

Candidates must have the ability to work in a competitive environment.

Candidates must have IT Knowledge.

Method of Application

Interested and qualified candidates should send their Cover Letter and Resume to: recruitment@pickmeup.ng using the Job position and Location as the subject of the mail.

Note: For a professional CV Revamp, kindly contact Ikenna Ugwueze by sending a DM or email to contact@vouchng.com for a little fee.