Recruitment Of Male Administrative Staff At Pickmeup International Company - Asaba, Delta

Pickmeup International Company - The transportation industry is antiquated and has remained relatively unchanged, with minimal use of technology, sub-par service levels, and no national brand. Pickmeup is the first national brand for on-demand rides. We offer businesses a superior experience built on convenience, reliability and unmatched customer service, all powered by our proprietary technology platform. We provide easy web and mobile transportation, flexible ride options, transparent pricing, real-time tracking and confirmations, up-to-the-minute ETAs, Ride Ratings and a feature-rich API for a seamless “last mile” logistics solution. Pickmeup is headquartered in Warri, Nigeria.

We are recruiting to fill the position below:

Job Title: Male Administrative Staff

Location: Asaba, Delta

Employment Type: Full-time

Responsibilities

Monitor the operation and general activities of customers and drivers

Monitor drivers relationship with customers

Identifying trends and rending optimum service to customers

Assist in design, review and update processes, policies and procedures line with organizations value proposition and communicate service standards to the operations so that quality customer satisfactory is achieved.

Coach and train drivers to ensure proper understanding of the drivers and customers application and other goals and polices of the organization required to optimize services

Note customer’s complaints and points of improvement and ensure complaints are properly attended to, queries escalated appropriately and ensure customer informed of their state in the resolution process.

Establish and maintain professional friendly relationship with drivers

Leverage multiple resources and knowledge bases to navigate complex problems and reach full resolution.

Provide thorough, proactive support using various platforms including email, chat, and phone support.

Troubleshoot account issues, identify root causes, report on insights, and propose scalable solutions to improve on service delivery and reliability.

Create a template for customer satisfaction and loyalty

Collaborate with relevant departments e.g. marketing in deploying promos and other activities.

Provide feedback on customer patronage and perception of pickmeup brand and services for brand evaluation and development.

Provide weekly report for all activities and department.

Requirements

Candidates should possess an OND / HND / Bachelor's Degree

Candidates with 1 - 3 year experience with a ride hailing firm with IT knowledge.

Candidates must possess good computer and telecommunication skills.

Candidates must be innovative and creative.

Candidates must have the ability to work to achieve set targets and goals.

Candidates must have the ability to work in a competitive environment.

Candidates must have IT Knowledge.

Application Closing Date

30th October, 2022.

Method of Application

Interested and qualified candidates should send their Cover Letter and Resume to: recruitment@pickmeup.ng using the Job Title and Location as the subject of the mail.