Recruitment Of I.T. Support Engineer (Sophos Experience) At Ascentech Services Limited, Surulere, Lagos

Ascentech Services Limited is a full-fledged Human Resource Solution Provider incorporated in 2013 with its Head Office in Lagos, Nigeria. We are committed to forging long-term partnerships with our clients by creating and delivering robust and flexible services that address the changing needs of their business.

We are recruiting to fill the position below:

Job Title: I.T. Support Engineer (Sophos Experience)

Location: Surulere, Lagos

Employment Type: Full-time (On-site)

About the Job

As the I.T Support Engineer, you will have the opportunity to support our customers and learn cutting edge technologies in the dynamic software security space.

Job Responsibilities

Provide Sophos customers with technical support within the defined parameters of Sophos satisfaction and covering our network products.

Provide advanced troubleshooting via remote sessions to modify customer’s environment towards a resolution that include, but are not limited to: installation issues, best practice configuration, network troubleshooting, Windows, Linux, Mac and Unix OS configuration.

Handle technical escalations within team response/resolution targets.

Provide team leader/manager feedback with regards to technical support procedures and policies with the goal of improving overall customer satisfaction as well as engineer efficiency.

Requirements

Candidates should possess a B.Sc. / HND in Computer Science, Electronic Engineering, Computer Engineering or related field.

1-2 years’ experience in the IT field, including experience as a Systems/Network Administrator, or a technical support role supporting Systems/Network administrators.

Experience with security products, such as Firewalls, IPsec, IDS/IPS, Anti -Spam, Anti-Virus, Web Security proxies, Email Security filters, VPNs.

Experience with Linux operating systems through the command line level

Experience with active directory (or any LDAP variant) group policy configuration and deployment.

Experience with cloud virtualization such as Amazon AWS or Microsoft Azure.

The ability to work with complex problems where analysis of situations or data requires review.

Excellent verbal and written communication skills, inspiring confidence while leading customers through the steps to resolve issues via phone and email.

Applicants must be resident around Surulere and environs for proximity purpose.

Application Closing Date