Recruitment Of Front Office Manager At Peniel Apartments Limited, Abuja (FCT)

Peniel Apartments Limited is a hospitality company in the heart of Abuja, providing of medium to long-stay, serviced apartments to guests from various parts of the world for over twenty years.

We are recruiting to fill the position below:

Job Title: Front Office Manager

Location: Abuja (FCT)

Department: Front Office

Reports Line: Executive Director

General Job Description

The occupant of this role will supervise the day-to-day operations of the front office and business development activities within the organization.

He/she will be responsible for guest management, training and staff management as well as be partly responsible for revenues at the hotel.

Duties & Responsibilities

-Work to implement required Standard operating procedures at the front office as approved by management

-Supervise staff and all front office activities including reservations, booking and check-in while ensuring the effectiveness of the process

-Train, cross-train, and re-train all front office personnel.

-Participate in the selection of front office personnel.

-Monitor work Schedules and shift roasters for the front office staff.

-Supervise workload during shifts.

-Evaluate the job performance of each front office employee.

-Conduct regularly scheduled meetings of front office personnel.

-Prepare performance reports related to front office.

-Review daily front office work and activity reports generated by Night Audit.

-Review and complete credit limit report after gaining approvals from management.

-Verify that accurate room status information is maintained and properly communicated.

-Resolve guest problems quickly, efficiently, and courteously.

-Routinely solicit for feedback from guests via the guest feedback process.

-Submit weekly guest contact list regardless of whether or not sales were made.

-Standardize existing promos and document them.

-Provide guests information about the offers and special deals

-Send promo sales information to potential guests

-Submit monthly reports on the number of enquiries that were successfully converted to sales at the front office

-Utilize the database of guest accounts for telesales, email marketing and promo sales purposes

-Ensure the updated with a minimum addition of 30-50 guests on a monthly basis

-Submit a report on the updated database on a monthly basis stating details of new additions and utilization.

-Work within the allocated budget for the front office.

-Uphold the apartment’s commitment to hospitality.

-Maximize room revenue and occupancy by reviewing status daily. Analyze rate variance, monitor credit report and maintain close observation of daily house count.

-Monitor selling status of house daily. i.e. flash report, allowance etc.

-Prepare revenue and occupancy forecasting.

-Monitor high balance guest and take appropriate action.

-Via the use of database analytics and review of feedback form, generate monthly reports on occupancy showing the number of first-time guests, return visits and revived customer relationships.

-Prepare and submit quarterly reports on guest segmentation, feedback and observation and proffer suggestions for process improvements.

-Carry out periodic self-audits on the department to determine the implementation status of all approved improvement processes.

-Ensure implementation of all apartments policies and house rules.

-Operate all aspects of Front Office computer system, including software maintenance, report generation and analysis, and simple configuration changes.

-Ensure accurate input of data on opera to maximize its reporting value.

-Maintain working relationship and communicate with all departments.

-Document the procedures for checking if guests’ accounts are funded and the steps to follow if the accounts are not funded.

-Maintain schedules showing the status of each guest’s acco

Application Closing Date

4th November, 2022.

How to Apply

Interested and qualified candidates should send their CV to: career@penielapartments.com using the Job Title as the subject of the mail.