Recruitment Of Front Desk & Patient Support Services Officer At Lagos Executive Cardiovascular Clinic, Lekki Phase I, Lagos

Lagos Executive Cardiovascular Clinic is a multidisciplinary cardiovascular and cardiac rehabilitation 24/7 facility focused on the treatment and management of cardiovascular diseases and trigger diseases using both invasive and non-invasive procedures, as well as preventive cardiology.

We are recruiting to fill the position below:

Job Title: Front Desk & Patient Support Services Officer

Location: Lekki Phase I, Lagos

Job Description

-Assist patients with requests for information, complaints, making appointments, and resolving issues

-Collect copays and deductible payments, billing correspondences.

-Maintain and update patients referral information.

-Ensure patients forms contain all necessary billing information

-Maintaining a positive, empathetic, and professional attitude toward patients and medical professionalsat all times.

-Responding promptly to patientsinquiries.

-Communicating with patients through various channels.

-Acknowledging and resolving patients complaints.

-Knowing our products inside and out so that you can answer questions.

-Processing orders, forms, applications, and requests from medical officers, consultants and management team.

-Keeping records of patients interactions, transactions, comments, and complaints.

-Communicating and coordinating with colleagues as necessary.

-Providing feedback on the efficiency of the customer service process.

-Ensure patients satisfaction and provide professional customer support.

Educational Qualifications

Candidates should possess a minimum of HND qualification.

Experience:

Must have at least one year work experience in Healthcare customer relations.

Must have experience with dealing with stakeholders involved in healthcare delivery.

Must possess in-depth knowledge of customer service and billing.

Required Skills:

-Ability to work with little or no supervision

-Must have a good grasp of Microsoft office tools (Excel, Word, etc)

-Must have a good grasp on the use of EMR (Electronic Medical Record).

-Must reside between Lagos Island and Lakowe or within proximity of Lekki Phase I.

-Must have a good command of written and spoken English

-Must be smart, good looking, time-conscious and possesses good interpersonal relationship

-Must be a good manager of time, resources, people and situations.

Application Closing Date

31st October, 2022.

How to Apply

Interested and qualified candidates should forward their CV to: humanresources@thelecc.com using the position as the subject of email.