Recruitment Of Customer Service Officer (NYSC Intern) At Ntisa Limited -Lekki, Lagos

Ntisa Limited - We are a cloud technology company that provides business owners with software solutions to help them innovate and eliminate inefficiencies to become more profitable. We achieve this by helping individuals, small and micro-small businesses digitize every aspect of their front-end sales, back-end operations, and customer engagement to deliver exceptional value.

We are recruiting to fill the position below:

Job Title: Customer Service Officer (NYSC Intern)

Location: Lekki, Lagos

Job Description

We are launching new cloud-based retail management system for sales automation, marketing, order management, customer management and data analytics to support small and micro-small businesses digitally transform their operations.

As a result, we are looking to hire a new staff into our customer care function to help customer onboarding and retention.

Job Overview

The Customer Service Representative attracts potential customers by answering product and service-related questions, suggesting information about the company’s products and services.

The aim is to ensure excellent service standards and maintain high customer satisfaction.

Job Responsibilities

-Manage large amounts of incoming phone calls. Initiate outbound calls to follow-up on leads and/or customer complaints.

-Identify and assess customers’ needs to achieve satisfaction.

-Build sustainable relationships and trust with customer accounts through open and interactive communication.

-Resolve customer complaints via phone, email or social media platforms.

-Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution.

-Keep records of customer interactions, process customer accounts and update records in CRM system.

-Excellent communication and presentation skills

-Conduct customer onboarding and assist with set-up.

-Resolve product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution.

-Prepare product or service reports by collecting and analysing customer information.

-Using social media to engage consumers, respond to questions or complaints, and to promote company initiatives.

-contribute to social media engagement and brand awareness campaigns. keep up to date with current digital trends.

-Manage the contact database and assist with lead generation activities.

Requirements

-BA / BS Degree or equivalent

-Critical thinking, problem-solving skills and time-management skills

-Strong verbal/written communication, and interpersonal skills.

Application Closing Date

2nd November, 2022.