Recruitment Of Customer Service Officer At Fastest Cakes, Ikeja, Lagos

Fastest Cakes is a registered brand in Nigeria that focuses on delivering awesome and affordable cakes very fast. The company is deeply committed to ensuring that ordering and getting cakes for occasions is seamless and fun. The core team has some serious experience and has successfully produced and delivered over 10,000 cakes unscathed in Lagos.

We are recruiting to fill the position below:

Job Title: Customer Service Officer

Location: Ikeja, Lagos

Employment Type: Full-time

Job Description

We are looking for Customer service officers who will act as the face of the company, directly work with customers to answer their questions, and provide additional support where needed.

Responsibilities

Responding promptly to customer inquiries.

Communicating with customers through various channels.

Acknowledging and resolving customer complaints.

Excellent knowledge of our products to be able to solve customer issues.

Ensuring all customer orders are processed efficiently.

Keeping records of customer interactions, transactions, comments, and complaints.

Maintaining a positive, courteous, empathetic, and professional attitude toward customers at all times.

Requirements

Bachelor's Degree in a related field

Must have completed National Youth Service Corporation (NYSC)

Must be at least 2 years post-NYSC

Proven customer support experience

Must speak and write crisp and clear English

Must be able to work on some weekends and holidays.

Must be willing and able to work with the company for a long period of time

Must live around Ikeja and its environs.

Working Days: 23 days a month.

Application Closing Date

14th October, 2022.

Method of Application

Interested and qualified candidates should send their CV to: admin@fastestcakes.com using the Job Title as the subject of the mail.

Note: Please, do not apply if you do not have all of the requirements listed.