Yaphi Tech Nigeria Limited is a Leading Lifestyle brand, essentially created to provide great quality products, from luxury wristwatches, bags, make-up, sneakers, home and electronic appliances, at affordable prices.
Title: Customer Service Agent
Location: Ikeja, Lagos
Employment Type: Full-time
Job Description / Responsibilities
Receiving and placing customer service telephone calls
Maintaining solid customer relationships by handling questions and concerns with speed and professionalism
Resolving customer complaints, managing database records, drafting status reports on customer service issues
Data entry and research as required to troubleshoot customer problems
Manage large amounts of incoming phone calls
Generate sales leads
Identify and assess customers’ needs to achieve satisfaction
Build sustainable relationships and trust with customer accounts through open and interactive communication
Provide accurate, valid and complete information by using the right methods/tools
Meet personal/customer service team sales targets and call handling quotas
Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
Keep records of customer interactions, process customer accounts and file documents
Follow communication procedures and guidelines.
Requirements
Candidates should possess an HND qualification with 1 – 4 years work experience.
Remuneration
N50,000 – N80,000 Monthly.
Deadline: 15th October, 2022.
How to Apply: Interested and qualified candidates should send their Applications to: mailseyi247@gmail.com using the Job Title as the subject of the mail.
Recruitment Of Customer Service Agent At Yaphi Tech Nigeria Limited, Ikeja, Lagos
Reviewed by Felicia Osaji
on
10/03/2022 01:51:00 AM
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