Recruitment Of Customer Service Agent At Yaphi Tech Nigeria Limited, Ikeja, Lagos

Yaphi Tech Nigeria Limited is a Leading Lifestyle brand, essentially created to provide great quality products, from luxury wristwatches, bags, make-up, sneakers, home and electronic appliances, at affordable prices.

Title: Customer Service Agent
Location: Ikeja, Lagos
Employment Type: Full-time

Job Description / Responsibilities

Receiving and placing customer service telephone calls

Maintaining solid customer relationships by handling questions and concerns with speed and professionalism

Resolving customer complaints, managing database records, drafting status reports on customer service issues

Data entry and research as required to troubleshoot customer problems

Manage large amounts of incoming phone calls

Generate sales leads

Identify and assess customers’ needs to achieve satisfaction

Build sustainable relationships and trust with customer accounts through open and interactive communication

Provide accurate, valid and complete information by using the right methods/tools

Meet personal/customer service team sales targets and call handling quotas

Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution

Keep records of customer interactions, process customer accounts and file documents

Follow communication procedures and guidelines.


Requirements

Candidates should possess an HND qualification with 1 – 4 years work experience.

Remuneration
N50,000 – N80,000 Monthly.

Deadline: 15th October, 2022.


How to Apply: Interested and qualified candidates should send their Applications to: mailseyi247@gmail.com using the Job Title as the subject of the mail.
Recruitment Of Customer Service Agent At Yaphi Tech Nigeria Limited, Ikeja, Lagos Recruitment Of Customer Service Agent At Yaphi Tech Nigeria Limited, Ikeja, Lagos Reviewed by Felicia Osaji on 10/03/2022 01:51:00 AM Rating: 5

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