Recruitment Of Customer Relations and Transactions Officer At Apex Network, Lekki, Lagos

Apex Network is a financial servicing firm, where anyone anywhere can easily and securely transact bitcoin, which is the future of Money and a catalyst for creating an open financial system in Africa and the world generally.

Title: Customer Relations and Transactions Officer

Location: Lekki, Lagos

Employment Type: Full-time

Job Description and Duties

-Ensure outstanding customer satisfaction by maintaining strong working relationships.

-Prevent the escalation of customer issues by collecting and analyzing information provided before and after interacting with the customer.

-Tracking, recording, reporting, and storing information related to transactions, customers and ensuring all information is accurate and complete.

-Carrying out client satisfaction surveys and reviews.

-Liaising with internal departments to ensure client needs are fulfilled effectively.

-Letting customers know about other products the company offers.

-Maintain a positive attitude while dealing with a variety of problems and applying creative problem-solving methods.

-Monitor customer problems and needs to anticipate inquiries and respond to issues immediately as they occur.

-Understand how to use the company knowledge base to prepare for each customer interaction while taking detailed notes.

-Check customer’s balance and verify customer’s signatures.

Requirements / Skills / Competencies

-A minimum of a B.Sc. / HND / BA degree.

-Other higher/ relevant qualification(s) will be an advantage.

-A minimum of 1-year work experience in a similar role((preferably in customer relations or marketing).

-Computer Proficiency in MS Word, MS Excel, Outlook & PowerPoint.

-Experienced in transaction monitoring and drafting of suspicious transaction reports.

-Must be an effective team player.

-Maintain a positive attitude focused on customer satisfaction.

-Solid organizational skills, multitasking and time-management.

Deadline: 30th December, 2022.

How to Apply: Interested and qualified candidates should send their CV to: recruitment@apexnetwork.co using the Job Title as the subject of the mail.