Recruitment Of Customer Care Representative In A Reputable Firm, Ikeja and Lekki, Lagos

Vacancy!!!

Job Position: Customer Care Representative

Job Locations: Ikeja and Lekki, Lagos

Salary Range: N100,000 + other benefits.

Employment Type: Full-time

Description

You are to act as the first point of contact to our prospective and existing customers and will provide product/service information, answer questions, and resolve any emerging problems that our customers might face with accuracy and efficiency. The ideal candidate loves talking to people and proactively solving issues.

Job Responsibilities

-Provide knowledgeable answers to enquires about cars in the showroom, pricing, and availability

-Deliver a high level of service to all phoning customers and provide the best solutions that match client’s requirements and expectations

-Build and maintain effective working relationships with operational colleagues and workshop staff.

-Escalating customer enquires to the right department and following up on After Sales services

-Creating a supervising and ensuring business area is ready for the business of the day

-Make suggestions for improvements in all matters within the area of responsibility

Qualifications & Requirements

-BSc / HND in English, Mass communication, or other related courses

-At least 5 years of relevant work experience in the automobile sector

-Excellent phone etiquette and good verbal, written, and interpersonal skills

-Ability to multi-task, organizes, and prioritizes work

-Proficiency in the use of Microsoft Office applications – MS Excel, Word, and PowerPoint

Method of Application

Interested candidates should CV with application to: jobs.people2profit@gmail.com using "Customer Care Representative" as the subject of the mail