Recruitment Of Customer Care Representative At Virtual PALyn- Business And Consulting Company, Abuja (FCT) / Lagos

Virtual PALyn, a Business and Consulting company, is recruiting suitable candidates to fill the position below:

Job Title: Customer Care Representative

Location: Abuja (FCT) / Lagos

Employment Type: Full-time

Job Summary

We are hiring a customer service representative to manage customer queries and complaints.

You will also be asked to process orders and modifications, and escalate complaints across a number of communication channels.

To do well in this role you need to remain calm when customers are frustrated and have experience working with computers.

Responsibilities

Maintaining a positive, empathetic, and professional attitude toward customers at all times.

They are responding promptly to customer inquiries.

Communicating with customers through various channels.

Acknowledging and resolving customer complaints.

It is knowing our products inside and out so that you can answer questions.

Processing orders, forms, applications, and requests.

Keeping records of customer interactions, transactions, comments, and complaints.

Communicating and coordinating with colleagues as necessary.

Providing feedback on the efficiency of the customer service process.

Managing a team of junior customer service representatives.

Ensure customer satisfaction and provide professional customer support.

Requirements

High School Diploma, General Education Degree or equivalent.

2 - 5 years work experience.

Ability to stay calm when customers are stressed or upset.

Comfortable using computers.

Experience working with customer support.

Remuneration

N40,000 - N50,000 Monthly.

Additional Benefit:

This includes accommodation.

Application Closing Date

12th October, 2022.

Method of Application

Interested and qualified candidates should send their CV to: hrofficevpal@gmail.com using the Job Title as the subject of the email.

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