Recruitment Of Call Centre Agent At Eazzymart, Lekki, Lagos

Eazzymart is an ultramodern supermarket located in Lekki Phase One . We sale all groceries and everyday items,fashion make-up,fresh fruits and other household items. We make shopping eazzy and seamless.

Title: Call Centre Agent

Location: Lekki, Lagos

Employment Type: Full-time

Job Description

-Manage large amounts of inbound and outbound calls promptly

-Identify customers’ needs, clarify information, research every issue, and provide solutions and/or alternatives

-Seize opportunities to upsell products when they arise

-Attending to inquiries from various social media handles.

-Follow-up on customer complaints

-Build sustainable relationships and engage customers by taking the extra mile

-Keep records of all conversations in our call center database in a comprehensible way

-Understanding and promoting company programs

-Meet personal/team qualitative and quantitative targets.

Requirements

-Minimum Qualification: ND

-Experience Length: Minimum of one-year work experience in the same capacity

-Strong phone and verbal communication skills along with active listening

-Excellent telephone etiquette

-Familiarity with CRM systems and practices

-Have excellent customer relations and communication skills

-Upbeat & positive attitude with great energy

-Customer focus and adaptability to different personality types

-Ability to multi-task, set priorities and manage time effectively.

Deadline: 31st October, 2022.

How to Apply: Interested and qualified candidates should send their CV to: hr@compugeen.com using the Job Title as the subject of the mail.