Recruitment Of Call Center Agent At Pac Recruitment, Surulere, Lagos

Pac Recruitment is a top Business and HR Consulting agency in Nigeria recruitment and Assessment, outsourcing, sales solutions and Technology solutions. We focus on adding value to organisations through bespoke solutions that meets our clients’ needs. We have a proven track record of providing excellent services that impact our client’s businesses.

Title: Call Center Agent

Location: Surulere, Lagos

Employment Type: Full-time

Job Description

Manage large amounts of inbound and outbound calls in a timely manner

Follow communication “scripts” when handling different topics

Identify customers’ needs, clarify information, research every issue and provide solutions and/or alternatives

Seize opportunities to upsell products when they arise

Build sustainable relationships and engage customers by taking the extra mile

Keep records of all conversations in our call center database in a comprehensible way

Frequently attend educational seminars to improve knowledge and performance level

Meet personal/team qualitative and quantitative targets

Requirements

University degree

Previous experience in a customer support role

Track record of over-achieving quota

Strong phone and verbal communication skills along with active listening

Familiarity with CRM systems and practices

Customer focus and adaptability to different personality types

Ability to multi-task, set priorities and manage time effectively.

Salary

Very attractive.

Deadline: Not Specified.

 

How to Apply: Interested and qualified candidates should send their CV to: pacrecruitment1@gmail.com using the Job Title as the subject of the mail.