Recruitment Of Operations Officer At Choice Talents NG, Victoria Island, Lagos

Choice Talents NG is Nigeria’s preferred recruiter, trainer, business consultant, business and employee performance manager, for all category of businesses (small, medium, large, multi-nationals and corporations). Our goal is to help build successful businesses through effective talent, resource and process management.

We are recruiting to fill the position below:

Job Title: Operations Officer

Location: Victoria Island, Lagos

Employment Type: Full-time

Responsibilities

-Communicate with the relevant financial institutions/stakeholders to determine the cause of a failed transaction and resolve it.

-Follow communication procedures, guidelines, and policies.

-Answering questions about the company’s products or services and providing advice to clients

-Monitor client transactions to ensure they adhere to the company'sstandards before it reaches the recipient.

-Contact the authorized remittance union to clarifyand liberate a client who was wrongly blocklisted.

-In charge of following up withcanceledtransactions and providing clients with the necessary policies involved.

-Support the business and its expansion.

-Ensure Remittance SOPs are being met in the course of operations.

-Up to date with the latest financial developments, not only with the country’s economy but also with other countries.

-Building and maintaining a positive relationship with its stakeholders (e.g. Customers, Vendors, and Government Agencies) to support the achievement of its strategic objectives.

-Knowledge of risk and regulations of the Mobile Financial/Remittance Services industry.

-Identifying potential problems and points of friction and working to find solutions to maximize efficiency.

-Promote the company’s culture that encourages morale and performance.

-Analyze and improve organizational processes to enhance productivity.

Requirements

-Bachelor's Degree or equivalent.

- 2 - 3 years work experience.

-Exceptional interpersonal and active listening.

-Proactiveness and pays attention to detail.

-Very good knowledge and presentation skills using MS Excel, MS PowerPoint, and other relevant software (to analyze data and produce reports).

-Ask good questions and have strong analytical skills.

-Adaptable and can change strategy quickly based on new information.

Application Closing Date

30th September, 2022.

Method of Application

Interested and qualified candidates should send their CV to: jobs@choicetalents.com.ng using the Job Title as the subject of the email.