Recruitment Of Operations Manager at PariVest In A Reputable Firm, Lagos

Vacancy: Operations Manager at PariVest

Location: Lagos

Responsibilities

-Execute strategies developed by the top management team.

-Oversee and manage the operations team, and improve the processes and procedures of the team.

-Motivate team members and increase general operational efficiency and productivity

-Managing the customer support process across multiple channels such as Tawkto, telephone, emails, and social media.

-Consult with internal and external stakeholders for the new release process and post-go-live process.

-Preparing training presentations and providing training for all staff.

-Communicating with all stakeholders to ensure smooth operations and resolving challenges along the way.

-Keeping records of customer interactions, the root cause of issues, and proposed solutions.

-Investigate fraud & dispute cases and communicate with external and internal stakeholders about the case details with suggestions and best practices.

-Learning new products, testing and verifying the new features of the PariVest app, and preparing or enhancing standard operations procedures (SOP), FAQs, and user guides.

-Working closely with senior managers to develop and manage budgets as well as to improve efficiency and product delivery.

Qualifications:

-Bachelor's Degree or an Equivalent qualification.

- 2-5 years of proven experience in an operations role.

-Strong operational planning and budget development capacity.

-Ability to build and manage a mix of young and experienced team members, excellent communication and presentation skills.

-Knowledge of the tech ecosystem

-Problem-solving and critical thinking skills.

Application Deadline: 25th September 2022.

To apply:

Interested and qualified candidates should send their resumes to: recruitment@parivest.com using the Job Title as the subject of the email.