Recruitment Of Customer Service / Delivery Personnel At Kigon Resources Nigeria Limited, Victoria Island, Lagos

Kigon Resources Nigeria Limited is into importing, exporting materials, textiles, electronics and general merchants.

We are recruiting to fill the position below:

Job Title: Customer Service / Delivery Personnel

Location: Victoria Island, Lagos

Employment Type: Full-time

Responsibilities

-Manage large amounts of incoming phone calls

-Generate sales leads

-Identify and assess customers’ needs to achieve satisfaction

-Build sustainable relationships and trust with customer accounts through open and interactive communication

-Meet personal/customer service team sales targets and call handling quotas

-Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution

-Keep records of customer interactions, process customer accounts and file documents

-Follow communication procedures, guidelines and policies

-Take the extra mile to engage customers

Requirements and skills

Candidates should possess an HND qualification with 1 - 3 years work experience.

Proven customer support experience or experience

Track record of over-achieving quota

Strong phone contact handling skills and active listening

Customer orientation and ability to adapt/respond to different types of characters

Excellent communication and presentation skills

Ability to multi-task, prioritize, and manage time effectively.

Salary

N75,000 - N85,000 / month.

Application Closing Date

30th September, 2022.

Method of Application

Interested and qualified candidates should send their CV to: kigonresourceslimited@gmail.com using the Job Title as the subject of the email.