Recruitment Of Customer Service Representative At Zee Magazine Africa, Abia, Abuja, Adamawa, Imo, Lagos and OyoJob Type: Full-time (Remote)

Zee Magazine Africa is a digital magazine that talks about beauty, fashion, lifestyle, celebrities, and more.

We are recruiting to fill the position below:

Job Title: Customer Service Representative

Locations: Abia, Abuja, Adamawa, Imo, Lagos and Oyo

Job Type: Full-time (Remote)

Job Description

We are growing our team! We are hiring a full-time Customer Support Rep to provide product information, educate customers, and resolve any emerging problems that our customers might face with accuracy and efficiency.

You will be working directly with clients to support them, maintain and grow existing relationships, identify product improvement opportunities, and reduce churn.

Responsibilities

What you’ll do:

-Respond to support inquiries through our support ticket system, by email, via Loom video, and over the phone

-Keep our knowledge base up-to-date

-Create short product videos to teach best practices

-Identify gaps in our product that impact the success of our customers

-Work closely with our product and engineering teams to ensure issues are resolved

-Identify opportunities for customer training in a proactive way

Requirements

What you’ll need:

The following experience is relevant to us:

-1+ years of experience in a Customer Support role for a software product

-Experience in building and maintaining strong relationships with customers

-Experience working closely with other functions like Marketing, Sales, and Product

-Experience working with support platforms

What we’re looking for:

We’re looking for someone that customers will consider a pleasure to work with. We’ve found the following to be critical to thrive in this position:

-Active listening

-A friendly tone

-Clear & concise writing

-Critical thinking & problem solving

-Compassion, empathy, & patience (especially with non-tech-savvy customers)

Why join us:

We’re a team that loves what we do and we all thrive on our ability to make an impact. We are here to take the stress out of running a small healthcare clinic. Our goal is for our community’s healthcare providers to be happy, and healthy, and achieve career longevity.

If it aligns with your career goals, there is an opportunity to take a leadership role and quickly accelerate your career as we grow our team.

Salary

N95,000 per month.

Application Closing Date

3rd October, 2022.

Method of Application

Interested and qualified candidates should send their Resume / CV to: gbenroprecious@gmail.com using the Job Title as the subject of the mail.

Note

You may choose to work Monday to Friday from 8 am to 4 pm, 9 am to 5 pm, or 10 am to 6 pm WAT.

This position is fully remote for now.