Recruitment Of Customer Service Representative At Mathills Services Limited, Lekki Phase 1, Lagos

Mathills Services Limited is a consulting firm that provides a wide range of human resource solutions with a business focus. We are a dynamic organization that excels in consulting, training, and delivering results. We provide current solutions and business innovations such as outsourcing and recruitment of quality talent, business consultancy, training and business process engineering to serve small to large size private, public and non-profit organizations across diverse sectors.

We are recruiting to fill the position below:

Job Title: Customer Service Representative

Location: Lekki Phase 1, Lagos

Employment Type: Full-time

Job Description

Customer service representatives help customers with complaints and questions, give customers information about products and services, take orders, and process returns.

By helping customers understand the product and answering questions about their reservations, they are sometimes seen as having a role in sales.

We are hiring a customer service representative to manage customer queries and complaints.

You will also be asked to process orders, modifications, and escalate complaints across a number of communication channels.

To do well in this role you need to be able to remain calm when customers are frustrated and have experience working with computers.

Key Responsibilities

-Maintaining a positive, empathetic, and professional attitude toward customers at all times.

-Responding promptly to customer inquiries.

-Communicating with customers through various channels.

-Acknowledging and resolving customer complaints.

-Knowing our products inside and out so that you can answer questions.

-Processing orders, forms, applications, and requests.

-Keeping records of customer interactions, transactions, comments, and complaints.

-Communicating and coordinating with colleagues as necessary.

-Providing feedback on the efficiency of the customer service process.

-Managing a team of junior customer service representatives.

-Ensure customer satisfaction and provide professional customer support.

-Education and Work Experience

-Candidates should possess a Bachelor's Degree with 2 - 3 years work experience.

-Proven customer support experience or experience as a Client Service Representative

-Track record of over-achieving quota

-Strong phone contact handling skills and active listening

-Familiarity with CRM systems and practices

-Customer orientation and ability to adapt/respond to different types of characters

-Excellent communication and presentation skills

-Ability to multi-task, prioritize, and manage time effectively

Requirements:

Candidate based around Lekki Phase 1 is an added advantage

Preferably a National Youth Service Corper

Remuneration

N50,000 Monthly.

Application Closing Date

9th November, 2022.

Method of Application

Interested and qualified candidates should send their CV and Cover Letters to: mathillsng@gmail.com using the Job Title as the subject of the email.