Recruitment Of Customer Service Representative At Rally’s Closet Is Situated In Lekki, Lagos State

Rally’s Closet is situated in Lekki, Lagos State. We create and sell distinctive women’s fashion items.

Title: Customer Service Representative

Location: Lekki, Lagos

Employment Type: Full-time

Job Brief

The Customer Service Representative (CSR) is the first point of contact for direct B2C customers who have enquiries or feedback about Rally’s Closet’s products.

The CSR shall perform responsibilities such as answering inbound calls, making outbound calls, addressing and creating invoices.

Job Responsibilities

Communicating with customers through various channels and responding to their enquiries promptly.

Taking customers’ orders via the company’s social media channels and issuing invoices and receipts.

Answering inbound phone calls and messages, and making outbound calls to existing and prospects,

Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution

Ensuring customer satisfaction and providing customer support.

Keeping records of customer interactions, transactions, comments, and complaints.

Following up with customers on their needs, products quality feedback and notifying them of the various loyalty and reward programs they can benefit from.

Skills and Requirements

Minimum of National Diploma in any field of study

Little or no experience in customer service

Excellent oral English communication skills

Excellent writing skills

Strong phone contact handling skills and active listening

Customer orientation and ability to adapt/respond to different types of characters

Preferred Location of Applicants – Lekki

Preferred Gender – Female

Salary

N40, 000

 

Deadline: 30th September, 2022.

How to Apply: Interested and qualified candidates should send their CV to: recruitment@primofinesse.com using the Job Title as the subject of the email.