Recruitment Of Customer Service Officer At OTP Internet Technology (9credit), Ikeja,Lagos

OTP Internet Technology (9credit) is a Fintech company that provides quick loans to customers vis an online process. The company's major product is 9credit. 9credit is a quick loan app that is available on google play store for use by customers.

We are recruiting to fill the position below:

Job Title: Customer Service Officer

Location: Ikeja,Lagos

Employment Type: Full-time

Job Description

We are recruiting for a Customer Service Officer who can help us achieve our company’s financial goals. The ideal candidate for this position must be willing to work as part of a dynamic team.

Responsibilities

Ensure customer satisfaction and provide professional customer service

Resolving service problems by clarifying the customer’s complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution.

Maintaining a positive, empathetic and professional attitude toward customers at all times

Using computerizedsystems to access the details of customers.

Handling customer complaints, escalatingto a supervisorwhen needed.

Manage large amounts of incoming calls and live chats.

Identify and assess customers’ needs to achieve satisfaction.

Build sustainable relationships and trust with customer accounts through open and interactive communication.

Provide accurate, valid and complete information by using the right methods / tools.

Meet personal / customer service team targets and call handling quotas.

Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution.

Resolve customer complaints via phone, email, or social media

Use telephones to reach out to customers and verify account information.

Keep records of customer interactions, process customer accounts and file documents.

Follow communication procedures, guidelines and policies.

Providing feedback on the efficiency of customer service process.

Take the extra mile to engage customers.

Job Specifications

Minimum of B.Sc / HND in related field

Minimum of 1 year of experience in similar role(NYSC experience acceptable).

Experience with a CRM tool.

Tech-savvy with working knowledge of Microsoft packages

Goal oriented so as to meet daily targets

Excellent communication skill (written and oral)

Patience, ability to manage stress and negotiation skill.

Open to working on Saturdays when required.

Candidates around Ikeja, Ogba and Ojota axis will be preferred.

Application Closing Date

21st September, 2022.

Method of Application

Interested and qualified candidates should send their CV to: otptechnologyhr@gmail.com using the Job Title as the subject of the mail.