Recruitment Of Customer Service Manager At Eric Vsta Limited, Lagos

Eric Vsta Limited is an e-commerce operation service providers devote to the Internet application technology. We adopt advanced network technology and strict management system, we adhere to the "Customer demand oriented" service purpose. We are committed to through cutting edge digital financial and big data innovation technology, to create a financial service platform with local features, effectively meet our customer funds requirements, try to let more people enjoy a better life.

We are recruiting to fill the position below:

Job Title: Customer Service Manager

Location: Lagos

Employment Type: Full-time

Responsibilities

Improve customer service experience, create engaged customers and facilitate organic growth

Take ownership of customers issues and follow problems through to resolution

Set a clear mission and deploy strategies focused towards that mission

Develop service procedures, policies and standards

Keep accurate records and document customer service actions and discussions

Analyse statistics and compile accurate reports

Recruit, mentor and develop customer service agents and nurture an environment where they can excel through encouragement and empowerment

Keep ahead of industry’s developments and apply best practices to areas of improvement

Control resources and utilise assets to achieve qualitative and quantitative targets

Adhere to and manage the approved budget

Maintain an orderly workflow according to priorities

Requirements and Skills

Bachelor's Degree in Business Administration or related field with minimum of 3 years work experience.

Proven working experience as a Customer Service Manager, Retail Manager or Assistant Manager

Experience in providing customer service support

Excellent knowledge of management methods and techniques

Proficiency in English.

Working knowledge of customer service software, databases and tools

Awareness of industry’s latest technology trends and applications

Ability to think strategically and to lead

Strong client-facing and communication skills.

Advanced troubleshooting and multi-tasking skills

Customer service orientation.

Application Closing Date

5th October, 2022.

Method of Application

Interested and qualified candidates should send their CV to: 331025834@qq.com using the Job Title as the subject of the email.