Recruitment Of Customer Service Agent At Fin Tech, Lagos

Position: Customer Service Agent

Location: Lagos

Work mode: Hybrid

Industry - Fin Tech

Salary Range: 175,000 – 225,000

REQUIREMENTS:

- Must reside in Lagos

- Customer first mentality.

- Minimum of 3 years of relevant experience as a Relationship manager, Customer Service or Support in a bank or financial service company.

- Flexible and adaptable or working in a high-growth and fast-paced organization. You should be able to quickly adapt to changing priorities

- Able to proactively collaborate with other departments to seek opportunities for improvement of resource utilization

- Background in: Sales, FCMG, Financial Services.

- Must have a working laptop and phone.

RESPONSIBILITIES:

• Educating customers on product, and service offerings

• Interact with customers to offer recurring and new products upon completion of their prior loan agreement

• Interact daily with customers, by phone or email, ensuring the customer’s inquiry is responded to and resolved within SLA and target goals

• Communicate courteously and effectively, demonstrating soft skills to empathize with customers’ concerns or problems

• Manage customer feedback, queries, complaints, risks, and issues promptly until resolution, while documenting and sharing back to management

• Investigating customer issues and working with other departments as needed to resolve issues promptly

• Write customer help guides and documentation

Apply by sending your CV to:

Freejobalert