Recruitment Of Client Service / Client Experience and Growth Manager At Oaklands and Johnson Limited, Lagos

Oaklands and Johnson Limited, a world-class Advertising and Experiential marketing company, is recruiting to fill the position below:

Job Title: Client Service / Client Experience and Growth Manager

Location: Lagos

Employment Type: Full-time

Job Description

We are looking for an experienced Client Service and Growth Manager to oversee the relationships with a portfolio of our clients.

This person should have the ability to create strong long-term relationships, advocate for our client's success, coordinate cross-functionally with internal teams and discover mutually beneficial new business opportunities with existing and potential customers.

If you like working with people, using technology to solve business problems, experience managing clients and are passionate about the agency world; we want to meet you.

Job Responsibilities

-Be the trusted advisor and advocate for a portfolio of clients.

-Engage clients actively with regular strategy calls to derive maximum value from their investment in our agency.

-Reach out to prospects via email, phone and LinkedIn to educate them on our agency's services and sourcing new sales opportunities through inbound lead follow-up.

-Qualify prospects to determine whether or not they are a good fit.

-Close sales and achieve quarterly quotas.

-Learn our offerings inside and out and be able to reference key case study examples to good fit prospects.

-Collaborate with other internal teams to ensure adoption and successful renewal.

-Monitor client health and build associated risk mitigation plans.

-Resolve client inquiries by aligning them with the right resources.

-Serve as the lead point of contact for all clients account management matters.

-Negotiate contracts and close agreements.

-Develop trusted advisor relationships with key accounts, client stakeholders and executive sponsors.

-Assist with challenging client requests or issue escalations as needed.

-Establishing positioning, identifying target audiences and developing marketing plans with specific objectives across different channels and segments.

-Analyse customer insights, customer trends, the effectiveness of campaigns and marketing best practices to build successful strategies and optimize growth for managed brands.

-Lead the development and execution of marketing programs from start to finish, leveraging internal support and driving collaboration.

-Working in partnership with the ATL, BTL, and Digital team, developing creative direction and experiential engagement ideas to meet clients' objectives.

-Overseeing the social media strategy for the company and assigned brands.

-Managing online brand and product campaigns to raise/ increase brand awareness

-Evaluate the competitive landscape of the company's competitors to monitor strengths, weaknesses and opportunities.

-Communicate with teams on the scheduling of projects.

-Work with Leaders across all departments in providing marketing support as needed in the execution of their duties.

Requirements

-Candidates should possess a Bachelor's Degree, Master's Degree qualification.

-Minimum of 3 years of work experience.

-Both Genders are advised to apply.

-Experience working in an advertising agency is very important.

-Good communication relationship and networking skills

-Excellent analytical skills and the ability to do market research.

-Team player.

-Ability to work independently as well as work as part of a team.

-Develop and implement business sales strategy and ensure revenue targets.

Remuneration

N200,000 - N300,000 monthly.

Application Closing Date

22nd September, 2022.

How to Apply

Interested and qualified candidates should send their CV (PDF only) to: hossanah@oaklandsandjohnson.com using the Job Title as the subject of the mail.

Note: PDF Format only.