Call Centre Agents Required by an International BPO Company

Call Centre Agents Required by an International BPO Company!!!

Employment Type: Full-time

Responsibilities

-Answer incoming calls and respond to customers via emails and on social media platforms

-Manage and resolve customer complaints

-Identify and escalate issues to supervisors

-Provide product and service information to customers

-Troubleshoot required information using available resources

-Document all interactions with Customers according to standard operating procedures

-Recognize, document, and alert the management team of trends in Voice of Customer

-Follow up customer calls where necessary

-Willingness to go the extra mile to ensure Customers Satisfaction

-Other duties as assigned

Special Job Requirements:

-NCE/HND/B.Sc from any course of study.

-6 months – 1 year of experience in a call center environment

-Proficiency in Yoruba or Hausa & English language (read, write & speak).

-Must have an International Passport and be ready to travel to location of project.

-Proficient in relevant computer applications e.g., MS office.

-Customer centric with a positive mindset and ability to multi task.

-Superior listening, verbal and written communication skills

Application Closing Date

14th September, 2022.

Applications forwarded to ayomaku@yahoo.com. Please note to adhere to Special Job Requirements before applying.