Recruitment Of Customer Relationship Manager At Froshtech Automotive, Lagos

Froshtech Automotive is a technology-enabled automobile workshop with enhanced capacity to cater for after-sale maintenance and repair needs of modern vehicles in Nigeria.

We are recruiting to fill the position below:

Job Title: Customer Relationship Manager

Location: Lagos

Employment Type: Full-time

Responsibilities

Answer incoming calls and attend to all messages across all social media handles

Take bookings from customer and arrange for scheduling with the COO

Provide daily updates of repair work to customer with vehicles in the workshop

Tender receipts to customer on vehicle discharge

Follow up with customers’ vehicle a day after vehicle is discharged

Perform a routine check with company’s customers

Notify the COO of any customer concerns after attempting a resolution.

Maintain customer satisfaction expectations at or above company standards.

Create monthly content calendar and posting daily content to the company social media platforms like Facebook, Twitter, TikTok, Linkedin, Instagram and Whatsapp Status.

Evaluating performance metrics and analytics for online platforms

Report work done to the COO daily and keep written record of daily work.

Requirements

Candidates should possess a Bachelor's Degree with 5 - 10 years of work experience.

Application Closing Date

4th October, 2022.

Method of Application

Interested and qualified candidates should send their CV to: info@froshtechautomotive.com using the Job Title as the subject of the mail.