Recruitment for the position of Customer Care Officer in Lekki Phase 1, Lagos

URGENTLY HIRING!

 

Job Title: Customer Care Officer

 

Location: Lekki Phase 1, Lagos

 

Salary: Very Attractive

 

Responsibilities:

• Receive calls and make outbound calls. Greet customers warmly.

• Resolve customer complaints received via phone, email, mail, or social media, by understanding customer's complaint and following up to ensure resolution within time limits.

• Efficiently document customers’ information, enquiries, complaints and actions taken to resolve issues.

• Sending daily call reports to line manager.

• Compile reports on overall customer satisfaction.

• Build sustainable relationships of trust through open and interactive communication with customers.

• Follow communication procedures, guidelines, and policies.

• Work with the customer service manager to ensure proper customer service is being delivered.

• Inform customers of deals and promotions.

Qualifications:

• Bachelor's Degree in any Art or Management Science field.

 

Requirements:

• University education degree or equivalent.

• 1 to 3 years’ experience in customer care role, primarily receiving and making calls over the telephone.

• Strong telephone etiquette, must possess a pleasant, courteous, and cheerful disposition to customers.

• Accent-free speech.

• Ability to stay calm in all circumstances when handling the customer.

• Very good knowledge and use of MS Word and MS Excel.

• Patience when dealing with customers.

• A focused service-oriented person with good communication skills both written and verbal.

• Good organizational and problem-solving skills.

 

Deadline: Monday 22nd August 2022.

 

Apply to: recruitment.lekki1@gmail.com

 

With "Customer Care Officer" as the subject of the mail.

 

Please note: Only qualified candidates will be contacted.