Recruitment of Customer Service Representative at Virtual Palyn Logistics/Cargo Company

Virtual Palyn – Our client, a Logistics / Cargo Company, is recruiting suitably qualified candidates to fill the position below:

Job Position: Customer Service Representative

Location: Lagos

Employment Type: Full-time

Job Summary 

You will also be asked to process orders and modifications, and escalate complaints across a number of communication channels.

To do well in this role you need to be able to remain calm when customers are frustrated and have experience working with computers.

Responsibilities

---Maintaining a positive, empathetic, and professional attitude toward customers at all times.

---Responding promptly to customer inquiries.

---Communicating with customers through various channels.

---Acknowledging and resolving customer complaints.

---Receive goods check it in and package it

---Respond to the customer this is bringing it 

---Processing orders, forms, applications, and requests.

---Keeping records of customer interactions, transactions, comments, and complaints.

---Communicating and coordinating with colleagues as necessary.

---Providing feedback on the efficiency of the customer service process.

---Managing a team of junior customer service representatives.

---Ensure customer satisfaction and provide professional customer support.

Requirements

High School Diploma, general Education Degree, or equivalent.

Ability to stay calm when customers are stressed or upset.

Comfortable using computers.

Experience working with customer support

Salary

₦45,000 – ₦50,000 monthly.

Application Deadline

3rd August, 2022.

Method of Application

Interested and qualified candidates should send their CV to: hrofficevpal@gmail.com using the Job Position as the subject of the mail.