Technical Support Officer at Dartwood Global Solutions Ltd

We are one of the leading providers of technical and innovative solutions for a limitless tomorrow. We are distributors and installers of security, network and surveillance systems for domestic, business, commercial and industrial use from basic to complex systems.

 

Job Overview for Technical Support Officer position

As the Technical Support Officer, you will be responsible for providing technical support so you’ll be installing and maintaining the IT infrastructure comprising the computer systems as well as the networks within the organisation and clients.

Responsibilities and duties

Installation of Network Infrastructure

Monitoring and maintenance of IT equipment and networks   

Installations and maintenance of CCTV Cameras and NVR"s configurations.

Timely response to service issues and requests

Provide reports to an agreed schedule (or on request)

Utilizes the Knowledge base and other support documentation to identify, isolate, diagnose and resolve end users technical problems and provide information and status as requested.

Keeping abreast of industry developments and applying best practices to all process areas

Perform all other tasks assigned by the Technical Team Lead

Soft Skills

Woking knowledge of relevant softwares & operating systems, Access control, network installation and CCTV installation.

Excellent problem-solving and critical thinking skills

Keen attention to detail

Good organization, time management and prioritization

Efficient troubleshooting abilities

Effective communication skills, including speaking, writing and active listening

HND with at least 1 years cognate experience as a Technical Support Officer (OND with relevant experience can apply)

Method of Application

Interested and qualified candidates should forward their CV to:  happiness@dartwood.com using the position as subject of email.