Recruitment Of Customer Services Officer In Lagos

At Solynta Energy we are passionate about solving the energy crisis in Nigeria via the provision of affordable, clean, reliable solar power.

We are recruiting to fill the position below:

Job Title: Customer Services Officer

Location: Lagos

Employment Type: Full-time

Job Description

We are looking for a Customer Service Representative or CSR, to act as a liaison, provide product/services information, answer questions, and resolve any emerging problems that our customer accounts might face with accuracy and efficiency.

Responsibilities

Manage largeamounts of incoming phone calls.

Identify and assess customers’ needs to achieve satisfaction.

Build sustainable relationships and trust with customer accounts through open and interactive communication

Provide accurate, valid and complete information by using the right methods/tools.

Meet personal/customer service teamsales targets and call handling quotas.

Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution.

Keep records of customer interactions, process customer accounts and file documents

Follow communication procedures, guidelines and policies.

Take the extra mile to engage customers.

Requirements

Degree qualification.

At least 1 year work experience.

Must live on Lagos Island.

Proven customer support experience or experience as a Client Service Representative.

Track record of over-achieving quota.

Strong phone contact handling skills and active listening.

Familiarity with CRM systems and practices.

Customer orientation and ability to adapt/respond to different types of characters.

Excellent communication and presentation skills.

Ability to multi-task, prioritize, and manage time effectively.

Salary

N80,000 monthly

Application Closing Date

26th May, 2022.

Method of Application

Interested and qualified candidates should send their CV to: jobs@solyntaenergy.com using the Job Title as the subject of the mail.