Recruitment of Customer Service Representative, Lagos

*Customer Service Officer at Sharptowers Limited, Ejigbo*

Sharptowers Limited is an accredited dealer of Multi-choice Nigeria with offices in Lagos Mainland.

We are recruiting to fill the position below:

Job Title: Customer Service Representative

Locations: Lagos – Isolo, Abule Egba, Igando.

Job Description:

The Customer Service Representative will be responsible for making sure the needs of the company’s customers are met.

She/he must be knowledgeable about the products and able to adequately guide the customer at all times.

A CSR will act as a liaison, provide product/services information and resolve any emerging problems that our customer accounts might face with accuracy and efficiency.

Essential Duties and Responsibilities:

Handle and respond to Customers Enquiries, complaints and questions via different channels such as phone call, email, online chats etc.

Acknowledge and resolve customer complaints.

Escalate Customers’ issues to the appropriate desk and ensure quick resolution

Update and keep Customer Records in terms of interactions, transactions, comments and complaints while ensuring accuracy of database

Identify and assess customers’ needs to achieve satisfaction

Ensure that a positive, empathetic and professional attitude is maintained toward customers at all times.

Follow up with all stakeholders to ensure customer satisfaction and provide professional feedback and customer support.

Follow the laid down communication procedures, guidelines and policies while going the extra mile to actively engage customers

Provide General Customer service support.

Qualifications and Requirements:

Minimum Bachelor’s Degree or its equivalent in Business Administration or any relevant field.

1-3+ years Customer Service. Experience.

Computer literacy.

Age: Not more than 30 years.

Application Closing Date

15th June, 2020.

Method of Application

Interested and qualified candidates should send their CV to: sharptowersltd@yahoo.com using the “Job Title” as the subject of the email.